Returns Policy

Can I return online purchases?

Yes. We want you to be happy with your purchases. If for any reason you’re not happy, you may return items purchased online to our shop in Daimlerstreet 6, Windhoek for a full refund, replacement, or exchange, provided that you have the original tax invoice and the items are returned in a saleable condition within 14 days of purchase. The original tax invoice is the online dispatch note, which you would have received via email. Please note that items purchased on any of our sales are subject to a separate returns policy. Should you not have an invoice, we will be happy to exchange your purchase at the current system price.

Important: Please note that our delivery agents are not authorised to accept any goods for return.

How will I be refunded for items bought online?

The refund will be given either via EFT or via a Baby Buzz or Playground gift voucher.